Cancellation and refund policy

We have a non-refundable deposit policy. Under certain circumstances we may refund part of your deposit but this is at our discretion.

We will supply a partial refund (minus deposit) if your booking has been paid in full and is cancelled with more than 30 days’ notice of your Wedding Day. In this circumstance you must allow 30 working days to receive your refund.

If we receive a cancellation in less than 30 days’ notice and the booking has been paid for in full, we will not offer a refund. If your booking has not been paid for and is cancelled within 30 days of your Wedding, we can pursue full payment to cover our costs and business loss.

We advise all couples to purchase wedding insurance.

Thank you for reading our cancellation and refund policy.

Calico Moon